Automatic refunds
- Seller doesn't accept within 10 minutes → the order auto-cancels and you're refunded in full.
- Seller declines the order → immediate full refund.
Refunds through a dispute
If a seller accepted but didn't deliver, or delivered the wrong thing, open a dispute any time the order is in progress, or within your 72-hour confirmation window. An admin reviews the chat and the delivery proof and can refund you in full, release to the seller, or split it as a partial refund. See How disputes work.
When there's no refund
Once you confirm delivery — or the 72-hour window passes — the order is complete and final. We don't refund buyer's remorse on a correctly-delivered order, and we can't protect any trade that happened off-platform. Verify before you confirm, and keep every payment on TrustForge.
Tempted to charge back with your bank instead? Open a dispute first — it's faster, and our admins have the full chat and proof to settle it fairly. See our refund & return policy.