Most problems are quick to resolve. Work down this list in order — and keep everything in the order chat so it stays on record.
1. Message the seller
Use the on-platform order chat. Wrong details, a short delay, or a small mix-up is usually fixed in a message or two.
2. Seller not delivering or gone quiet?
- Before they accept: if 10 minutes pass with no acceptance, the order auto-cancels and you're refunded in full — nothing to do.
- After they accepted but nothing's happening: open a dispute from the order page. Funds stay frozen in escrow until an admin decides.
3. Delivered, but wrong or not working?
Don't click 'I received it'. While your 72-hour confirmation window is open, open a dispute and attach evidence (screenshots, the chat). See How disputes work.
Never confirm an order you haven't checked, and never move the conversation off TrustForge — both leave you unprotected. Once you confirm (or the 72 hours pass), the order is final.
Can't resolve it through the order itself? Open a support ticket with your order reference.