When you're refunded
- The seller doesn't accept within 10 minutes (auto-cancel) — full refund.
- The seller declines the order — full refund.
- A dispute is resolved in your favour — full or partial refund, as the admin decides.
How refunds are paid
Refunds go back to your original payment method through Stripe. Card refunds typically appear within a few business days, depending on your bank.
Where there's no refund
Once an order is completed — you confirmed delivery, or the 72-hour window passed — it's final. We don't refund buyer's remorse on a correctly-delivered order, and digital deliveries can't be 'returned'. Trades made off-platform aren't covered at all.
Have a problem with a live order? Don't charge back — open a dispute. It's faster and our admins have the full chat and proof. See How disputes work.