TrustForge applies stepped consequences when the Fair-Trading Policy is broken. The goal is to keep trades safe — honest mistakes are treated very differently from deliberate abuse.
How consequences escalate
- First issue: a warning and a reputation-score penalty.
- Repeat issues: longer auto-release windows on your orders and reduced listing visibility.
- Severe or intentional cases — extortion, fake disputes, off-platform payments, fraud: account suspension.
What triggers action
Violations are caught by the real-time chat scanner and by admin review. The main ones are extortion, fake or retaliatory disputes, off-platform payment attempts, and clear fraud.
Appealing
Every suspension has an appeal path. Open a support ticket explaining your side — a human reviews it with the full order and chat context before deciding.
Keeping trades on-platform, delivering what you promised, and communicating professionally is all it takes to stay clear of any of this.