Reviews are immutable
After a completed order the buyer can leave a review. Once published it can't be coerced away — a seller can flag content that breaks the rules (personal data, threats) but can't make an honest negative review vanish.
Reputation score
Buyers and sellers both carry a 0–100 reputation score built from real trade outcomes — not just stars. Lost disputes, late cancellations and rule violations pull it down; clean, on-time trades build it up.
This is why fair conduct pays off: your score is visible and follows you. Repeated misconduct can trigger auto-suspension, with an appeal path.